Terms & Conditions

1. About these terms

These Terms & Conditions apply to your use of the Billy Billion Casino website, games, account facilities, promotions and other services made available through the website. They should be read together with any other rules, notices, promotional conditions, privacy information and responsible gambling guidance displayed on the website. If a particular promotion or feature has additional terms, those terms will apply to that promotion or feature as well.

Billy Billion Casino may update these Terms & Conditions from time to time. Changes may be made to reflect changes in the law, technology, available services, security requirements or business operations. The latest version will be published on this page, with the relevant effective date where appropriate. You should review the terms regularly. Continued use of the website after an update means that you accept the revised terms.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether access to and use of the services is lawful where you live. Billy Billion Casino does not invite anyone to use the website where gambling is prohibited or restricted by applicable law.

Definitions

• “We”, “us” and “our” refer to Billy Billion Casino and the operator responsible for providing the relevant website services.
• “You” and “your” refer to the person accessing the website or holding an account.
• “Website” refers to the Billy Billion Casino website and associated pages, features and services.
• “Account” refers to a player account created for access to eligible services.
• “Games” refers to the gambling products and other interactive content made available on the website.

2. Eligibility and player accounts

You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location before opening or using an account. You must provide accurate, complete and current information during registration and whenever we reasonably request an update. Information may be checked for identity, age, location, payment ownership, fraud prevention, money laundering prevention and other legal or operational purposes.

You may only create and use an account for yourself. Accounts must not be opened on behalf of another person, operated by another person or used to transfer play or account benefits between people. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. If you believe that your account details have been lost, disclosed or misused, you must notify us through the available support channels as soon as possible.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the matter is being reviewed. You must not use the website for unlawful activity, fraud, deception, harassment, interference with the website or any activity that could harm our systems, other players or service providers.

• You must not create duplicate accounts or attempt to bypass an account restriction.
• You must not use automated software, bots, scripts or other tools to access or interact with games unless expressly authorised.
• You must not exploit errors, technical faults, pricing mistakes or game malfunctions.
• You must not use funds obtained unlawfully or payment methods that belong to another person without proper authorisation.
• You must cooperate with reasonable verification, security and compliance requests.

We may refuse an account application, restrict access, suspend an account or close an account where we reasonably consider this necessary to protect the website, meet legal obligations, investigate suspected misuse or manage responsible gambling concerns. Where permitted, we may request further information before allowing continued play, deposits or withdrawals.

3. Deposits, withdrawals and game play

Available payment methods, processing requirements and any applicable conditions will be shown on the website. You must only use a payment method that you are authorised to use. Deposits must be made for the purpose of using the eligible services and must not be used to test, disguise or move funds unlawfully. We may delay or decline a transaction where additional checks are required.

Withdrawal requests may be subject to identity, payment and account checks. We may return funds to the original payment method where appropriate or use another approved method. We may also ask for information about the source of funds or ownership of a payment method. Any applicable minimums, fees, processing conditions or limits will be displayed or communicated before they apply. We do not promise a particular processing time where a transaction requires review by us, a payment provider or another third party.

You should check all game details, stake selections and transaction information before confirming an action. Once a game action or transaction has been accepted, it may not be possible to reverse it. Game results are determined by the relevant game system and, where applicable, approved random outcomes. If there is a technical interruption, a game may be reviewed and corrected in accordance with the applicable rules and system records.

We may correct an obvious error, including an incorrect display, settlement or account balance. If an error results in an amount being credited to your account incorrectly, we may reverse the credit or recover the amount, subject to applicable law. You must not knowingly use or withdraw funds that were credited to you in error.

Promotions and offers

Promotions, bonuses, rewards and special offers are subject to their own terms. These may include eligibility rules, time limits, qualifying transactions, wagering or play requirements, game restrictions, maximum values, withdrawal conditions and account limitations. You should read the specific offer terms before participating. If promotional terms conflict with these general terms, the promotional terms will apply only to the extent of that conflict.

We may withdraw, change or refuse a promotion where permitted, including where we identify an error, misuse, collusion, multiple accounts or conduct intended to obtain an unfair advantage. Promotional benefits are generally intended for personal use and must not be sold, transferred or exchanged unless the specific terms allow this.

4. Responsible gambling, privacy and legal matters

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Only gamble with money you can afford to lose, set a budget before you begin and avoid chasing losses. Billy Billion Casino may provide tools and information to help you manage your play, such as deposit controls, time reminders, account breaks, self-exclusion options and access to support information. Availability and operation of these tools may vary according to the service and applicable requirements.

You can ask for help if gambling is affecting your finances, relationships, work, health or wellbeing. Consider taking a break and seeking independent support from an appropriate Australian gambling-help service or health professional. We may apply restrictions or take other action where we identify a responsible gambling concern or receive a request from you.

Personal information is handled in accordance with the Billy Billion Casino Privacy Policy. This may include information provided during registration, account activity, payment details, communications, device information and information needed for security, verification, compliance and service improvement. You should read the Privacy Policy to understand how information may be collected, used, stored and disclosed.

The website and its content are provided subject to availability. We take reasonable steps to maintain security and continuity, but access may be interrupted for maintenance, updates, technical issues, third-party failures or circumstances outside our reasonable control. To the extent allowed by law, we are not responsible for losses caused by events that we could not reasonably prevent or control.

Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or another applicable law. Subject to those rights, you agree to use the website at your own risk and to comply with all applicable laws.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.

Account closure and complaints

You may request the closure of your account or ask to take a break from play using the available account or support options. Closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or responsible gambling measures. We may retain information where required for legal, regulatory, security or record-keeping purposes.

If you have a question, complaint or concern about the website, an account, a transaction or a game, please use the support option provided on the website and include enough information for the matter to be reviewed. We may ask for further details, account verification or relevant records. Complaints will be considered fairly and handled in accordance with applicable requirements. These Terms & Conditions do not limit any rights you may have to pursue an issue through an appropriate external process.

By continuing to use Billy Billion Casino, you confirm that you have read these Terms & Conditions, understand the responsibilities that apply to you and agree to comply with them.