Privacy Policy

Information we may collect

Billy Billion Casino may handle information that you provide directly, information created when you use the website, and information received from service providers where this is necessary for the operation of the site. The type and amount of information collected will depend on how you use the website, whether you create an account, and which services or features you access.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, contact details, account login information, preferences and records of your communications. This information helps us create and maintain your account, respond to questions, provide account services and keep our records accurate.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include information shown on identity documents, information needed to confirm residential details, and records of checks carried out for security, fraud prevention and responsible operation of the website. Verification information should be supplied only through the channels made available for that purpose.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances, refunds and other transactions. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, manage your account, investigate unusual activity and meet financial or legal requirements. We do not necessarily receive or store every detail of a payment card or other payment method.

Device, usage and cookie information

When you visit or use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device information, language settings, pages viewed, access times, referring pages and general activity on the site. We may also use cookies and similar technologies to remember settings, support website functions, understand usage and help protect the website.

Information from other sources

Where appropriate, information may be checked or supplemented using payment, identity, security, fraud prevention or service providers. We may also receive information when you contact support, report a problem, make a privacy request or otherwise interact with Billy Billion Casino.

How we use information

Personal information is handled for purposes connected with providing and managing the website and its services. We seek to use information only where there is a relevant reason to do so, including providing requested services, meeting legal obligations, protecting users and maintaining the security and reliability of the site.

• To create, verify, operate and maintain player accounts.
• To process deposits, withdrawals, transactions and related account activity.
• To confirm identity, age and account ownership where checks are required.
• To carry out security, anti-fraud, anti-money-laundering and other risk checks in general accordance with applicable requirements.
• To provide customer support, investigate questions and keep records of communications.
• To meet legal, regulatory, accounting, tax, court or law-enforcement requirements where applicable.
• To monitor, test, maintain and improve the performance, safety and functionality of the website.
• To detect, prevent and investigate misuse, unauthorised access, cheating, suspicious activity or other harmful conduct.
• To send service messages about accounts, transactions, security, policy changes or important website information.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

We may combine information from different sources when this is reasonably necessary for these purposes. For example, account information may be considered alongside transaction, device or verification information to protect an account and assess unusual activity. Automated tools may assist with security, verification or risk reviews. Where appropriate, further review may be available through support processes.

Sharing information

Information may be shared with carefully selected providers that help operate the website. These may include payment processors, identity and verification services, security and fraud prevention providers, technology and hosting providers, customer support tools, analytics providers and professional advisers. Such parties should receive information only as needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce website rules, or support a business transfer or restructuring. We do not use this policy to promise that information will never be shared; rather, sharing is limited to relevant operational, security or legal purposes.

Marketing choices

You may receive marketing messages only where this is permitted and appropriately authorised. You can follow an unsubscribe or opt-out instruction in a marketing message, adjust available account preferences, or contact us using the privacy email below. Service and security communications may still be sent when they are needed to operate or protect your account.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for features such as signing in, maintaining a session, remembering settings and supporting secure transactions. Other cookies may help us understand how the website is used, improve performance or support communications. The availability and purpose of cookies may change as the website develops.

You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website features may not work properly, and your preferences may need to be entered again. Browser settings can also allow you to delete existing cookies. Cookie controls do not necessarily remove information that has already been collected or is required for account, security or legal purposes.

Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and staff or provider procedures. No website, online service or method of transmission can be guaranteed to be completely secure, so players should protect their login details and contact support promptly if they suspect unauthorised access.

Data storage and retention

Information may be stored and processed by Billy Billion Casino or its service providers in locations needed to operate the website. Where information is handled across borders, appropriate safeguards should be applied where required. Access to personal information is limited to people and providers who need it for a genuine business, support, security or legal purpose.

We keep personal information for as long as it is reasonably needed for the purposes described in this policy. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, security, communications or other account records. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking what information is held, requesting access to a copy, asking for inaccurate or incomplete information to be corrected, and asking for information to be deleted where there is no continuing reason to keep it.

You may also be able to withdraw consent to marketing at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is needed for account operation, security, fraud prevention, transactions or legal obligations. Deletion requests may also be limited where records must be retained for a period required by law or where keeping information is necessary to establish, exercise or defend legal rights.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data, or withdrawal of consent to marketing, contact support@billybillioncasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves sensitive information or account security.

We aim to handle privacy requests within a reasonable timeframe. The response may explain what action has been taken, ask for additional information, or explain why some information cannot be provided, corrected or deleted. We may retain a record of the request and our response so that we can demonstrate how it was handled and protect against misuse.

Changes to this policy

This Privacy Policy may be updated when our website, services, providers or privacy practices change. The latest version will be made available on the website, with the date or other notice used where appropriate. You should review the policy from time to time. Continued use of the website after an update may indicate that you have read the revised policy, subject to any consent or notice requirements that apply.

If you have a question about this Privacy Policy or how your information is handled, please contact support@billybillioncasino.best. We encourage players to raise privacy concerns with us so that we can review and respond appropriately.