Responsible Gaming

Gambling should remain entertainment

Online casino games are designed for entertainment and involve risk. Every wager can result in a loss, and no strategy, system or pattern can guarantee a win. Previous results do not influence future outcomes, and a losing session does not make a win more likely. Please only gamble with money you can afford to lose after your normal living costs and financial responsibilities have been met.

Responsible gambling means making deliberate choices about when, how often and how much you play. It also means understanding the risks before depositing funds or placing a wager. Set limits in advance and keep to them, even if you are winning or feel tempted to continue after a loss. Never use gambling to recover money, manage stress or escape personal difficulties.

Practical ways to stay in control

• Set a spending limit before you begin and treat it as an entertainment cost.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, savings or other essentials.
• Do not chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
• Do not borrow money, use credit intended for essential expenses or sell belongings to gamble.
• Keep your gambling account private and do not allow other people to use it.
• Review your deposits, withdrawals and playing time regularly.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

A win is not a reason to increase your normal budget, and a loss is not a reason to continue. Consider withdrawing available funds rather than returning them to play. A written budget can help you understand how gambling fits within your overall finances.

Recognising warning signs

Gambling-related harm can develop gradually. Some people may not notice a problem until gambling affects their finances, relationships, work, study, sleep or mental health. There is no single level of gambling that defines a problem. If gambling is causing concern or interfering with everyday life, support is available and asking for help early can make a difference.

You may need to take a break if you:

• Think about gambling frequently or find it difficult to concentrate on other activities.
• Spend more time or money gambling than you planned.
• Increase your bets to achieve the same excitement.
• Try to win back money you have lost.
• Hide your gambling, deposits or losses from family, friends or other people.
• Feel restless, irritable or anxious when you cannot gamble.
• Miss work, study, appointments or social activities because of gambling.
• Borrow money, use savings or fall behind on bills to continue gambling.
• Argue with people close to you about your gambling.
• Feel guilty, distressed or unable to stop after deciding to do so.

These signs do not mean that you should manage the situation alone. Consider stopping play, using available account controls and speaking with a qualified gambling counsellor or health professional. If gambling has contributed to thoughts of self-harm or suicide, seek urgent help through emergency services or a crisis support service in your area.

A simple self-check

Ask yourself whether you know exactly how much you have spent, whether you can stop when you intend to stop, and whether gambling has affected your responsibilities or relationships. Also consider whether you gamble more when stressed, whether you conceal your activity, or whether you feel pressure to win back losses. Honest answers can help you decide whether a break or professional support is appropriate.

Tools and support options

Account controls can help you manage play before it becomes difficult. Depending on the features available to your account, you may be able to set deposit, spending or session limits, take a temporary break, or request account closure. Limits should be selected carefully because they are intended to support your plan, not to replace it. Read the relevant instructions and allow for any stated processing or activation requirements.

If you want to stop gambling, request a self-exclusion or account closure through the available support process. Be clear that you do not want to continue playing. Do not create another account or use another person's account during a break or self-exclusion period. Account security controls should also be used to prevent unauthorised access.

Getting help in Australia

Australian players can seek confidential information and counselling from recognised gambling support services, including Gambling Help Online and state or territory gambling help programs. These services can provide practical guidance, counselling and referrals for people affected by gambling, as well as their family members and friends. You do not need to wait until a crisis to make contact.

You can also speak with your general practitioner, a qualified counsellor or a mental health professional. A trusted family member or friend may help you make a plan, review your finances or take a break from gambling. If you are in immediate danger or believe someone may harm themselves, contact emergency services or an appropriate crisis service without delay.

• Stop gambling and avoid making further deposits.
• Use account limits, a temporary break or self-exclusion where available.
• Remove saved payment methods and reduce easy access to gambling funds.
• Review bank statements and create a plan for essential expenses.
• Tell a trusted person what is happening and ask for practical support.
• Contact a gambling counsellor, health professional or recognised Australian support service.

Our approach to player wellbeing

Billy Billion Casino aims to provide clear information that helps players make informed decisions. We may use account and activity information to help identify behaviour that could indicate gambling-related risk. Where appropriate, we may provide reminders, discuss available controls, restrict activity or take other steps intended to support safer gambling and protect account integrity.

Responsible gambling measures are not a guarantee that harm will not occur. Players remain responsible for deciding whether gambling is suitable for them and for using the controls available to them. Account checks, limits, breaks and other measures may affect access to services. Please review the applicable account terms and contact the support team through the website if you need assistance locating a responsible gambling option.

Age and account responsibility

Gambling is only for people who meet the applicable legal age requirements. Do not allow children or other unauthorised people to access your account or device. Use strong, private login details and keep your devices secure. If you believe someone under the legal age has accessed an account, stop the activity and contact support through the available website channel.

Please remember that gambling outcomes are uncertain. Set a budget, play for entertainment and stop when your planned time or spending limit has been reached. If gambling no longer feels enjoyable or manageable, take a break and seek support.